Refund policy

Every Vision Scaled Furniture Co. piece is made to order specifically for the customer. Because production begins around an individual order and each piece requires dedicated material, labor, finishing, and delivery preparation, our return and cancellation policy differs from that of mass-produced furniture retailers.

We encourage customers to review product dimensions, finish selections, delivery access, and other order details carefully before purchasing.

Order Cancellations

Orders may be canceled for a full refund within 48 hours of purchase, provided production has not already begun.

After the 48-hour cancellation period, or once material preparation or production has begun, orders cannot generally be canceled or refunded.

If you need to request a cancellation, please contact Vision Scaled Furniture Co. as soon as possible with your name and order number.

Made-to-Order Furniture

Because Vision Scaled furniture is individually made to order, we do not accept returns or exchanges for:

• Change of mind
• Preference changes after purchase
• Furniture that does not fit the intended room or access path
• Finish or color selections that were correctly produced as ordered
• Natural variation in wood grain, color, figure, or tone
• Normal characteristics of solid wood
• Customer-approved dimensions or specifications

Please review all product information and measurements carefully before placing your order.

Custom Dimensions & Custom Orders

Furniture produced to custom dimensions or other customer-approved specifications is considered a custom order and is final sale once production begins.

Customers are responsible for reviewing and approving custom dimensions and specifications before production.

A properly constructed piece that matches the approved specifications is not eligible for return or refund solely because the customer later determines that the size, proportion, configuration, or other approved characteristic is unsuitable for the intended space.

Natural Wood Variation

Every piece of wood is unique.

Variations in grain, figure, knots, mineral streaks, color, and tone are natural characteristics of solid wood and are not considered defects or reasons for return.

Finished pieces may also differ somewhat from photographs, samples, or previously produced furniture because of natural variation within the wood itself.

Finish Appearance

Our finishes are applied to natural wood rather than manufactured surfaces. Wood species, grain density, and individual board characteristics can influence the final appearance of a finish.

Reasonable variation in tone, grain visibility, and color between pieces is expected and is not considered a defect.

We make every reasonable effort to maintain consistency within each finish option while preserving the natural character of the material.

Shipping or Delivery Damage

Furniture damaged during transportation is not treated as a standard return.

Please inspect your furniture upon delivery whenever possible. If visible shipping damage is discovered, photograph the furniture and affected areas and contact Vision Scaled Furniture Co. promptly.

We will evaluate the issue and work with the delivery provider to determine the appropriate remedy.

Depending on the circumstances, this may include repair, refinishing, replacement of an affected component, replacement of the piece, or another appropriate resolution.

Please do not arrange significant repairs or modifications before contacting us.

Workmanship Concerns

Issues related to construction, joinery, materials, or original workmanship are addressed under the Vision Scaled Furniture Co. 5-Year Limited Workmanship Warranty rather than through the standard return process.

If you believe your furniture has a workmanship defect, contact us with your order information, a description of the issue, and clear photographs.

Whenever practical, our priority is to preserve and repair the original piece.

Incorrect Orders

If Vision Scaled Furniture Co. produces or delivers a piece that materially differs from the confirmed order specifications, please contact us promptly.

We will review the order and determine the appropriate corrective action at no additional cost to the customer when the discrepancy resulted from our error.

Approved Returns

In the uncommon event that Vision Scaled Furniture Co. authorizes a return outside the circumstances described above, return instructions must be provided before the furniture is shipped or transported.

Unauthorized returns will not be accepted.

Any approved refund will be processed after the furniture has been received and inspected and will be issued to the original payment method when practical.

Original or return delivery expenses may be deducted from the refund when the return is not the result of a Vision Scaled Furniture Co. error, shipping damage, or covered workmanship issue.

Refund Timing

Approved refunds are submitted after the applicable cancellation, return, or claim has been confirmed.

Financial institutions and payment providers may require additional processing time before the refund appears in the customer’s account.

Before Ordering

Because our furniture is made specifically for each order, we encourage customers to contact Vision Scaled Furniture Co. before purchasing if they have questions about:

• Dimensions
• Finish selection
• Custom sizing
• Delivery access
• Product configuration
• Placement within the intended space

Clarifying these details before production begins helps ensure that the finished piece is appropriate for your home and expectations.